Shipping Policy

Last updated February 29, 2024

At Plant by Number, we are committed to delivering the highest quality garden products directly to your doorstep. Our unique model integrates with the largest network of plant fulfillment centers across the U.S., ensuring a diverse selection of plants that meet our rigorous quality standards. Here’s what you need to know about our shipping process:

Fulfillment Process:

Garden Maps Fulfillment: All our Garden Maps are fulfilled through a dedicated third-party logistics company. This ensures that your Garden Maps are handled with care and arrive in pristine condition, ready to guide your gardening project.
Live Plant Shipping: Our live plants are sourced from specialized growers to guarantee the best quality. We are integrated with an extensive network of plant fulfillment centers, utilizing Plant Sentry™ to ensure shipping and order compliance. This system adheres to state and federal regulations, allowing us to deliver plants to every state in the continental U.S. efficiently and responsibly.

Diverse Grower Network:

Quality and Specialization: To provide the highest quality plants, we partner with growers who specialize in specific types of plants. This specialization ensures that each plant you receive is grown with expertise and care.
Varied Fulfillment Locations: Since our plants are sourced from specialized growers, your order may be fulfilled from multiple locations. This approach allows us to offer a wide variety of plants tailored to different geographical areas and growing conditions.

Shipping Times and Processing:

Processing Time: Most orders are processed and shipped within 5 – 7 business days or less from the time of your order.
Variable Shipping Times: Depending on your geographical location and the specific plants in your order, shipping times may vary. This is due to the logistical complexities of coordinating with various growers and fulfillment centers to meet state regulations and shipping compliance.

Receiving Your Order:

Deliveries: Given the diversity of our fulfillment network, it is possible that plants in a single order may arrive at different times. Additionally, your Garden Map will be shipped separately from the plants to ensure both components arrive in optimal condition.
Unified Experience: Despite the complexity of our fulfillment process, we strive to provide a seamless and satisfying customer experience. We coordinate closely with our network to ensure timely updates and transparent communication regarding your order status.

Pricing:

Due to the variety of products we offer, there are multiple policies that depend on the type of product purchased with Plant By Number:

Free shipping for all purchases with product value larger than $150, not including shipping costs. ✔

For garden maps with plants ✔
Free shipping ✔

For garden maps without plants ✔
Small & Medium: $9.99 ✔
Large: 14.99 ✔
XL: $19.99 ✔

Digital Blueprints
No shipping charge ✔

Example 1 (shipping charged)
If a customer adds 3 products to the cart with a value:

Small $35 + $9.99
Small $35 + $9.99
Medium $65 + $9.99
Total product value would be $135 + shipping $29.97 = $154.97

Example 2 (shipping not charged)

If a customer adds 3 products to the cart with a value:

Small $35 + $9.99
Meduim $65 + $9.99
Medium $65 + $9.99
Total product value would be $165 + free shipping = $165

We appreciate your understanding and patience as we work to deliver the best possible products for your gardening success. If you have any questions about your order or our shipping policy, please don’t hesitate to contact us.

FAQs

What do I receive if I select “Printed Fabric”?

You will receive a Garden Map, which is the design layout printed on our custom landscape fabric, along with installation instructions.
If you want plants to match your design, select “Printed Fabric + Plants”, and coordinating plants will be included.
If you select “Printed Fabric” (without plants), you will receive the printed fabric only, but no plants.
For fabric-only orders, a plant shopping card is provided to help you find the right plants at your nearest nursery or garden center.

What do I receive if I select “Digital Layout”?

You will receive a PDF file of the Digital Blueprint, which provides a scaled layout of the design.
You can view it on your device or print it at home.
If you’re comfortable reading schematics and handling installation on your own, this option is for you.

Is this just a digital download?

If you select “Digital Layout,” you will receive a PDF file of the design.
If you select “Printed Fabric,” you will receive a Garden Map printed on landscape fabric.

Are plants included?

If plants are available for the design you’re ordering, you will see an option for “Printed Fabric + Plants.”
When selected, the price updates to include both the printed fabric and coordinating plants.
You will be able to choose from various plant options before checkout.

Can I order just one or a few plants from a design?

No. To provide the best pricing and streamlined shipping, all Spring Collection plants are sold as full packages and cannot be separated.

How do I install the landscape fabric?

Installing your Garden Map is simple, but you will need landscape fabric pins or stakes to secure it properly.

Prepare the ground – Clear weeds and level the soil where you will lay the fabric.
Roll out the Garden Map – Position it in the selected area.
Secure with landscape fabric pins – Use one pin per 2-3 square feet for best results.
- Recommended pins: 6-inch galvanized steel landscape staples.
- Example: For a 50 sq. ft. garden, you will need about 20–25 pins.
Cut openings – Follow the printed design to cut openings for your plants.
Plant and cover – Place your plants, then cover the fabric with mulch or stones to hold moisture and enhance aesthetics.

What supplies do I need to complete a garden project?

To successfully install your Plant By Number Garden, you will need:

Plants – Use the recommended quantity and varieties listed in the product description.
Landscape fabric pins or stakes – Use one per 2-3 sq. ft. (e.g., 20–25 pins for a 50 sq. ft. design).
Mulch or stones – Cover the entire garden area (e.g., 280 sq. ft. of fabric = 280 sq. ft. of mulch or rock).
Edging (optional) – Define borders with stone, brick, or plastic edging for a polished look.
Garden tools – Shovel, rake, and scissors or a utility knife to cut the fabric.

Should I start with seeds or plants?

We recommend starting with mature plants for the best results:

Instant Garden – Get a lush, full look immediately.
Faster Growth – Plants bloom and establish quicker than seeds.
Less Maintenance – Mature plants require less care than seedlings, which need indoor setup and extra attention.

Is landscape fabric permeable, and does water drain through it?

Yes, our premium landscape fabric is designed to be permeable.
Water, air, and nutrients can pass through to nourish plant roots while keeping weeds at bay.
This makes it ideal for use with mulch or rocks without compromising drainage.

Do I need landscape fabric under mulch or rocks?

While not required, using landscape fabric under mulch or rocks helps prevent weeds and reduces maintenance.
The fabric acts as a barrier that blocks sunlight, preventing weed growth while allowing water to reach plant roots.
It also keeps mulch and rocks from sinking into the soil over time.

Shipping Policy

FAQs

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