Garden Maps Return Policy and Guarantee

Last updated February 28, 2024

At Plant by Number, we stand behind the quality of our Garden Maps and want to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be situations where a return is necessary. Below you will find our return policy and guarantee for Garden Maps to help make any return process as smooth as possible.

Return Policy:

  • Eligibility for Returns: Garden Maps can be returned within 30 days of receipt. To be eligible for a return, the Garden Maps must be in their original packaging, unopened, and unaltered.
  • Restocking Fee: Returns are subject to a 25% restocking fee. This fee can be issued as a credit back to the original form of payment or as a site credit/gift card, depending on the customer’s preference.
  • Return Postage: The cost of return postage is the responsibility of the customer. We recommend using a trackable shipping service to ensure the return reaches us.

Defective or Incorrect Items:

  • No Return Needed: If you receive a defective item or if you received an incorrect design, there is no need to return the item. Simply provide images of the Garden Map showing the defect or the incorrect design, along with a copy of the order number and receipt.
  • Prompt Resolution: Upon verification, we will issue a new order and send out the correct or replacement Garden Map promptly, at no additional cost to you.

Return Processing Times:

  • Inspection and Processing: Please note that returns processing times may vary. Each return is inspected prior to restocking to ensure it meets our return policy criteria.
  • Credit Issuance: Once inspected and approved, the credit to the original form of payment typically takes place within 5 – 7 business days. Please be aware that different credit card companies and banks may have varying timelines for processing the credit.

Important Notes:

  • Used or Altered Maps: If the Garden Maps have been removed from their packaging or used prior to return, we are unable to accept them back due to the nature of the product.
  • Customer Satisfaction: Our goal is to ensure your complete satisfaction with our products. If you have any questions or concerns regarding your order or the return process, please don’t hesitate to contact our customer service team for assistance.

We appreciate your understanding and adherence to our return policy and guarantee. We look forward to serving you and providing you with quality Garden Maps for your landscaping projects.

 

FAQs

What do I receive if I select “Printed Fabric”?
  • You will receive a Garden Map, which is the design layout printed on our custom landscape fabric, along with installation instructions.
  • If you want plants to match your design, select “Printed Fabric + Plants”, and coordinating plants will be included.
  • If you select “Printed Fabric” (without plants), you will receive the printed fabric only, but no plants.
  • For fabric-only orders, a plant shopping card is provided to help you find the right plants at your nearest nursery or garden center.
What do I receive if I select “Digital Layout”?
  • You will receive a PDF file of the Digital Blueprint, which provides a scaled layout of the design.
  • You can view it on your device or print it at home.
  • If you’re comfortable reading schematics and handling installation on your own, this option is for you.
Is this just a digital download?
  • If you select “Digital Layout,” you will receive a PDF file of the design.
  • If you select “Printed Fabric,” you will receive a Garden Map printed on landscape fabric.
Are plants included?
  • If plants are available for the design you’re ordering, you will see an option for “Printed Fabric + Plants.”
  • When selected, the price updates to include both the printed fabric and coordinating plants.
  • You will be able to choose from various plant options before checkout.
Can I order just one or a few plants from a design?

No. To provide the best pricing and streamlined shipping, all Spring Collection plants are sold as full packages and cannot be separated.

How do I install the landscape fabric?

Installing your Garden Map is simple, but you will need landscape fabric pins or stakes to secure it properly.

  • Prepare the ground – Clear weeds and level the soil where you will lay the fabric.
  • Roll out the Garden Map – Position it in the selected area.
  • Secure with landscape fabric pins – Use one pin per 2-3 square feet for best results.
    • Recommended pins: 6-inch galvanized steel landscape staples.
    • Example: For a 50 sq. ft. garden, you will need about 20–25 pins.
  • Cut openings – Follow the printed design to cut openings for your plants.
  • Plant and cover – Place your plants, then cover the fabric with mulch or stones to hold moisture and enhance aesthetics.
What supplies do I need to complete a garden project?

To successfully install your Plant By Number Garden, you will need:

  • Plants – Use the recommended quantity and varieties listed in the product description.
  • Landscape fabric pins or stakes – Use one per 2-3 sq. ft. (e.g., 20–25 pins for a 50 sq. ft. design).
  • Mulch or stones – Cover the entire garden area (e.g., 280 sq. ft. of fabric = 280 sq. ft. of mulch or rock).
  • Edging (optional) – Define borders with stone, brick, or plastic edging for a polished look.
  • Garden tools – Shovel, rake, and scissors or a utility knife to cut the fabric.
Should I start with seeds or plants?

We recommend starting with mature plants for the best results:

  • Instant Garden – Get a lush, full look immediately.
  • Faster Growth – Plants bloom and establish quicker than seeds.
  • Less Maintenance – Mature plants require less care than seedlings, which need indoor setup and extra attention.
Is landscape fabric permeable, and does water drain through it?
  • Yes, our premium landscape fabric is designed to be permeable.
  • Water, air, and nutrients can pass through to nourish plant roots while keeping weeds at bay.
  • This makes it ideal for use with mulch or rocks without compromising drainage.
Do I need landscape fabric under mulch or rocks?
  • While not required, using landscape fabric under mulch or rocks helps prevent weeds and reduces maintenance.
  • The fabric acts as a barrier that blocks sunlight, preventing weed growth while allowing water to reach plant roots.
  • It also keeps mulch and rocks from sinking into the soil over time.

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