Incorrect Live Plant Received Policy

Last updated February 28, 2024

At Plant by Number, we strive for accuracy and satisfaction in every order. However, we understand that mistakes can happen. If you receive an incorrect live plant in your order, here is our policy to resolve the issue swiftly and to your satisfaction:

No Need for Returns:

  • If an incorrect plant is accidentally sent to you, there is no need to return the plant. We encourage you to keep it, as a gesture of our commitment to customer satisfaction and to minimize the environmental impact of shipping.

Replacement or Refund:

  • Replacement Shipment: We will ship the correct plant to you as quickly as possible, at no additional cost. Our goal is to ensure that your gardening project proceeds without unnecessary delay.
  • Refund Option: If you prefer not to wait for a replacement and choose to purchase the plant locally, we will issue a refund for the price of the incorrect plant to your original payment method.

Required Information for Processing:

To facilitate the process of issuing a replacement or refund, please provide the following information:

  • A picture of the incorrect plant, clearly showing the plant and any plant tag or identifier.
  • A picture of the packaging, including the shipping label or any other shipping information.
  • Your order number, to help us quickly locate your order in our system.
  • Please send the above information to blank@pbndesign.com. This will allow us to verify the error and take the appropriate action.

Additional Guidance:

  • Upon discovering an incorrect plant in your order, please contact us within 48 hours. This prompt communication enables us to address the issue more efficiently.
  • Keep the incorrect plant in good condition. Even though we do not require it to be returned, maintaining its health benefits your collection and supports our commitment to the environment.

Customer Support:

  • Our customer support team is here to assist you with any questions or concerns regarding your order. Don’t hesitate to reach out if you need further assistance or have any questions about our policies.

We apologize for any inconvenience caused by an incorrect plant shipment and appreciate your understanding and cooperation in allowing us to make it right. At Plant by Number, your satisfaction is our top priority, and we are committed to ensuring a positive experience for all our customers.

 

FAQs

What do I get with a digital blueprint?

A digital blueprint is the layout in a .PDF format. If you are comfortable reading a scaled schematic and think you can handle the installation without the extra help, this option may be for you.

When I order a Garden Map, what do I get?

Garden Map is the design layout printed on our custom-made landscape fabric. Along with the printed fabric, you will receive installation instructions.

  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is this just a digital download of a landscape design template?

If you checked the “Digital Blueprint Only” box, then yes. If not, you will receive our actual Garden map, printed on our custom-made landscape fabric.

Should I start with seeds or plants?

Whether you should start your garden with seeds or mature plants depends on several factors, including your gardening goals, experience level, budget, and patience. If you have the option, we recommend you start with mature plants for several reasons:

  • Instant garden: When you start with mature plants, your garden looks established and full right from the beginning. If you’re planting trees or shrubs for shade or privacy, starting with mature plants can provide instant results.
  • Faster results: Mature plants typically produce flowers, fruits, or vegetables sooner than plants grown from seeds.
  • Less effort: Adult plants need less maintenance than seedlings. Additionally, starting from seeds often requires setting up indoor growing spaces with appropriate lighting, temperature control, and ventilation.
Are plants included?
  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is it possible to order just one or several plants included in a design?

We bundle plants to provide the best pricing possible, as well as to streamline shipping. Shipping live plants is expensive! This is why, for our Spring collection, all of the plants can only be sold as a package and can not be broken up.

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