Money-Back Guarantee and Return Policy

Last updated May 21, 2025

Plant By Number LLC stands behind the quality and accuracy of our products. We offer a limited money-back guarantee under the conditions outlined below:

Guarantee Coverage

We guarantee a full refund or replacement for any product that:

  • Arrives damaged during shipping,
  • Contains defects in materials or workmanship, or
  • Does not match the description provided at the time of purchase.

To initiate a claim under this guarantee, customers must email info@pbndesign.com within 5 business days of delivery. The email must include:

  • A detailed description of the issue,
  • Photographic evidence clearly showing the damage or defect, and
  • The original order number or proof of purchase.

Plant By Number LLC reserves the right to determine, in its sole discretion, whether the reported issue qualifies for a refund or replacement under this policy.

Return Policy for Non-Defective Items

Returns for products that are delivered in good condition and as described are subject to the following terms:

  • The item must be unopened, unused, and in its original packaging.
  • The customer must contact info@pbndesign.com within 14 calendar days of delivery to request a return authorization.
  • The customer is responsible for all return shipping costs.
  • A 25% restocking fee will be deducted from the refund amount.
  • Returned products that show signs of use, installation, tampering, or damage not attributable to shipping or manufacturing defects may not be eligible for a refund. In such cases, the eligibility for any refund will be determined on a case-by-case basis at the sole discretion of Plant By Number LLC.

Please note: Any item returned without prior written authorization, or returned outside of the stated time window, may not be accepted and may not qualify for a refund.

Additional Terms

Plant By Number LLC is not responsible for any delays or damages incurred during return shipping. We strongly recommend that all return shipments be properly insured and tracked. By purchasing from Plant By Number LLC, the customer agrees to the terms set forth in this Money-Back Guarantee and Return Policy.

FAQs

What do I receive if I select “Printed Fabric”?
  • You will receive a Garden Map, which is the design layout printed on our custom landscape fabric, along with installation instructions.
  • If you want plants to match your design, select “Printed Fabric + Plants”, and coordinating plants will be included.
  • If you select “Printed Fabric” (without plants), you will receive the printed fabric only, but no plants.
  • For fabric-only orders, a plant shopping card is provided to help you find the right plants at your nearest nursery or garden center.
What do I receive if I select “Digital Layout”?
  • You will receive a PDF file of the Digital Blueprint, which provides a scaled layout of the design.
  • You can view it on your device or print it at home.
  • If you’re comfortable reading schematics and handling installation on your own, this option is for you.
Is this just a digital download?
  • If you select “Digital Layout,” you will receive a PDF file of the design.
  • If you select “Printed Fabric,” you will receive a Garden Map printed on landscape fabric.
Are plants included?
  • If plants are available for the design you’re ordering, you will see an option for “Printed Fabric + Plants.”
  • When selected, the price updates to include both the printed fabric and coordinating plants.
  • You will be able to choose from various plant options before checkout.
Can I order just one or a few plants from a design?

No. To provide the best pricing and streamlined shipping, all Spring Collection plants are sold as full packages and cannot be separated.

How do I install the landscape fabric?

Installing your Garden Map is simple, but you will need landscape fabric pins or stakes to secure it properly.

  • Prepare the ground – Clear weeds and level the soil where you will lay the fabric.
  • Roll out the Garden Map – Position it in the selected area.
  • Secure with landscape fabric pins – Use one pin per 2-3 square feet for best results.
    • Recommended pins: 6-inch galvanized steel landscape staples.
    • Example: For a 50 sq. ft. garden, you will need about 20–25 pins.
  • Cut openings – Follow the printed design to cut openings for your plants.
  • Plant and cover – Place your plants, then cover the fabric with mulch or stones to hold moisture and enhance aesthetics.
What supplies do I need to complete a garden project?

To successfully install your Plant By Number Garden, you will need:

  • Plants – Use the recommended quantity and varieties listed in the product description.
  • Landscape fabric pins or stakes – Use one per 2-3 sq. ft. (e.g., 20–25 pins for a 50 sq. ft. design).
  • Mulch or stones – Cover the entire garden area (e.g., 280 sq. ft. of fabric = 280 sq. ft. of mulch or rock).
  • Edging (optional) – Define borders with stone, brick, or plastic edging for a polished look.
  • Garden tools – Shovel, rake, and scissors or a utility knife to cut the fabric.
Should I start with seeds or plants?

We recommend starting with mature plants for the best results:

  • Instant Garden – Get a lush, full look immediately.
  • Faster Growth – Plants bloom and establish quicker than seeds.
  • Less Maintenance – Mature plants require less care than seedlings, which need indoor setup and extra attention.
Is landscape fabric permeable, and does water drain through it?
  • Yes, our premium landscape fabric is designed to be permeable.
  • Water, air, and nutrients can pass through to nourish plant roots while keeping weeds at bay.
  • This makes it ideal for use with mulch or rocks without compromising drainage.
Do I need landscape fabric under mulch or rocks?
  • While not required, using landscape fabric under mulch or rocks helps prevent weeds and reduces maintenance.
  • The fabric acts as a barrier that blocks sunlight, preventing weed growth while allowing water to reach plant roots.
  • It also keeps mulch and rocks from sinking into the soil over time.

Join Our Blooming Gardening Community!

Sign up below to get exclusive deals, discounts, and new plant collections—delivered straight to your inbox! Plus, stay inspired with the latest gardening tips, landscaping trends, and DIY garden ideas.
Start growing with us today!