Plant Guarantee Policy

Last updated February 28, 2024

At Plant by Number, we are dedicated to delivering high-quality, healthy plants directly to your doorstep. We understand the significance of receiving live plants in pristine condition to ensure the success of your gardening endeavors. While we employ every measure to guarantee your plants arrive in optimal condition, shipping live plants can sometimes lead to unforeseen issues.

Guarantee Coverage:

Our guarantee specifically covers the health and condition of our plants upon their arrival. We ensure that your plants will arrive healthy and undamaged, ready to be a part of your garden.

Understanding Cosmetic Damage:

We recognize that during transit, some plants may experience minor cosmetic leaf damage, such as slight bruising or bending. It’s important to note that this type of cosmetic damage is generally superficial and does not affect the overall health or growth potential of your plants. Our guarantee focuses on significant damage that impacts the plant’s ability to survive and thrive in your garden.

What To Do If You Receive a Damaged or Unhealthy Plant:

Photograph the Plant: Please inspect your plants carefully upon receipt. If you observe any significant damage or signs of poor health, take clear photos of the plant and its packaging for documentation.

Save Your Delivery Confirmation: Keep a copy of the delivery confirmation tracking number. This is essential for verifying the delivery details of your order.

Contact Us Promptly: Should your plants arrive in a condition that you believe will affect their survival, contact us within 48 hours of delivery. Provide your photographs, a description of the issue, and your delivery confirmation tracking number to our support team via email at [support email address] or through our website’s contact form.

Resolution:

After receiving your claim, our team will review the provided information and evaluate the condition of your plants. If it is determined that your plants arrived significantly damaged or in poor health, we will offer a replacement or refund for the affected plants. We aim to address any concerns quickly and to your satisfaction, ensuring a positive outcome for your gardening project.

Limitations:

Our plant guarantee covers issues up to the point of delivery. Given the numerous external factors beyond our control once the plants are delivered (such as planting conditions, weather, and care), we cannot guarantee the plant’s survival beyond their arrival.

Questions & Assistance:

For any questions about our Plant Guarantee Policy or for assistance with your order, please don’t hesitate to reach out. We’re here to support you through every step of your gardening journey.

 

FAQs

What do I receive if I select “Printed Fabric”?
  • You will receive a Garden Map, which is the design layout printed on our custom landscape fabric, along with installation instructions.
  • If you want plants to match your design, select “Printed Fabric + Plants”, and coordinating plants will be included.
  • If you select “Printed Fabric” (without plants), you will receive the printed fabric only, but no plants.
  • For fabric-only orders, a plant shopping card is provided to help you find the right plants at your nearest nursery or garden center.
What do I receive if I select “Digital Layout”?
  • You will receive a PDF file of the Digital Blueprint, which provides a scaled layout of the design.
  • You can view it on your device or print it at home.
  • If you’re comfortable reading schematics and handling installation on your own, this option is for you.
Is this just a digital download?
  • If you select “Digital Layout,” you will receive a PDF file of the design.
  • If you select “Printed Fabric,” you will receive a Garden Map printed on landscape fabric.
Are plants included?
  • If plants are available for the design you’re ordering, you will see an option for “Printed Fabric + Plants.”
  • When selected, the price updates to include both the printed fabric and coordinating plants.
  • You will be able to choose from various plant options before checkout.
Can I order just one or a few plants from a design?

No. To provide the best pricing and streamlined shipping, all Spring Collection plants are sold as full packages and cannot be separated.

How do I install the landscape fabric?

Installing your Garden Map is simple, but you will need landscape fabric pins or stakes to secure it properly.

  • Prepare the ground – Clear weeds and level the soil where you will lay the fabric.
  • Roll out the Garden Map – Position it in the selected area.
  • Secure with landscape fabric pins – Use one pin per 2-3 square feet for best results.
    • Recommended pins: 6-inch galvanized steel landscape staples.
    • Example: For a 50 sq. ft. garden, you will need about 20–25 pins.
  • Cut openings – Follow the printed design to cut openings for your plants.
  • Plant and cover – Place your plants, then cover the fabric with mulch or stones to hold moisture and enhance aesthetics.
What supplies do I need to complete a garden project?

To successfully install your Plant By Number Garden, you will need:

  • Plants – Use the recommended quantity and varieties listed in the product description.
  • Landscape fabric pins or stakes – Use one per 2-3 sq. ft. (e.g., 20–25 pins for a 50 sq. ft. design).
  • Mulch or stones – Cover the entire garden area (e.g., 280 sq. ft. of fabric = 280 sq. ft. of mulch or rock).
  • Edging (optional) – Define borders with stone, brick, or plastic edging for a polished look.
  • Garden tools – Shovel, rake, and scissors or a utility knife to cut the fabric.
Should I start with seeds or plants?

We recommend starting with mature plants for the best results:

  • Instant Garden – Get a lush, full look immediately.
  • Faster Growth – Plants bloom and establish quicker than seeds.
  • Less Maintenance – Mature plants require less care than seedlings, which need indoor setup and extra attention.
Is landscape fabric permeable, and does water drain through it?
  • Yes, our premium landscape fabric is designed to be permeable.
  • Water, air, and nutrients can pass through to nourish plant roots while keeping weeds at bay.
  • This makes it ideal for use with mulch or rocks without compromising drainage.
Do I need landscape fabric under mulch or rocks?
  • While not required, using landscape fabric under mulch or rocks helps prevent weeds and reduces maintenance.
  • The fabric acts as a barrier that blocks sunlight, preventing weed growth while allowing water to reach plant roots.
  • It also keeps mulch and rocks from sinking into the soil over time.

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