Incorrect Live Plant Received Policy

Last updated February 28, 2024

At Plant by Number, we strive for accuracy and satisfaction in every order. However, we understand that mistakes can happen. If you receive an incorrect live plant in your order, here is our policy to resolve the issue swiftly and to your satisfaction:

No Need for Returns:

  • If an incorrect plant is accidentally sent to you, there is no need to return the plant. We encourage you to keep it, as a gesture of our commitment to customer satisfaction and to minimize the environmental impact of shipping.

Replacement or Refund:

  • Replacement Shipment: We will ship the correct plant to you as quickly as possible, at no additional cost. Our goal is to ensure that your gardening project proceeds without unnecessary delay.
  • Refund Option: If you prefer not to wait for a replacement and choose to purchase the plant locally, we will issue a refund for the price of the incorrect plant to your original payment method.

Required Information for Processing:

To facilitate the process of issuing a replacement or refund, please provide the following information:

  • A picture of the incorrect plant, clearly showing the plant and any plant tag or identifier.
  • A picture of the packaging, including the shipping label or any other shipping information.
  • Your order number, to help us quickly locate your order in our system.
  • Please send the above information to blank@pbndesign.com. This will allow us to verify the error and take the appropriate action.

Additional Guidance:

  • Upon discovering an incorrect plant in your order, please contact us within 48 hours. This prompt communication enables us to address the issue more efficiently.
  • Keep the incorrect plant in good condition. Even though we do not require it to be returned, maintaining its health benefits your collection and supports our commitment to the environment.

Customer Support:

  • Our customer support team is here to assist you with any questions or concerns regarding your order. Don’t hesitate to reach out if you need further assistance or have any questions about our policies.

We apologize for any inconvenience caused by an incorrect plant shipment and appreciate your understanding and cooperation in allowing us to make it right. At Plant by Number, your satisfaction is our top priority, and we are committed to ensuring a positive experience for all our customers.

 

FAQs

What do I receive if I select “Printed Fabric”?
  • You will receive a Garden Map, which is the design layout printed on our custom landscape fabric, along with installation instructions.
  • If you want plants to match your design, select “Printed Fabric + Plants”, and coordinating plants will be included.
  • If you select “Printed Fabric” (without plants), you will receive the printed fabric only, but no plants.
  • For fabric-only orders, a plant shopping card is provided to help you find the right plants at your nearest nursery or garden center.
What do I receive if I select “Digital Layout”?
  • You will receive a PDF file of the Digital Blueprint, which provides a scaled layout of the design.
  • You can view it on your device or print it at home.
  • If you’re comfortable reading schematics and handling installation on your own, this option is for you.
Is this just a digital download?
  • If you select “Digital Layout,” you will receive a PDF file of the design.
  • If you select “Printed Fabric,” you will receive a Garden Map printed on landscape fabric.
Are plants included?
  • If plants are available for the design you’re ordering, you will see an option for “Printed Fabric + Plants.”
  • When selected, the price updates to include both the printed fabric and coordinating plants.
  • You will be able to choose from various plant options before checkout.
Can I order just one or a few plants from a design?

No. To provide the best pricing and streamlined shipping, all Spring Collection plants are sold as full packages and cannot be separated.

How do I install the landscape fabric?

Installing your Garden Map is simple, but you will need landscape fabric pins or stakes to secure it properly.

  • Prepare the ground – Clear weeds and level the soil where you will lay the fabric.
  • Roll out the Garden Map – Position it in the selected area.
  • Secure with landscape fabric pins – Use one pin per 2-3 square feet for best results.
    • Recommended pins: 6-inch galvanized steel landscape staples.
    • Example: For a 50 sq. ft. garden, you will need about 20–25 pins.
  • Cut openings – Follow the printed design to cut openings for your plants.
  • Plant and cover – Place your plants, then cover the fabric with mulch or stones to hold moisture and enhance aesthetics.
What supplies do I need to complete a garden project?

To successfully install your Plant By Number Garden, you will need:

  • Plants – Use the recommended quantity and varieties listed in the product description.
  • Landscape fabric pins or stakes – Use one per 2-3 sq. ft. (e.g., 20–25 pins for a 50 sq. ft. design).
  • Mulch or stones – Cover the entire garden area (e.g., 280 sq. ft. of fabric = 280 sq. ft. of mulch or rock).
  • Edging (optional) – Define borders with stone, brick, or plastic edging for a polished look.
  • Garden tools – Shovel, rake, and scissors or a utility knife to cut the fabric.
Should I start with seeds or plants?

We recommend starting with mature plants for the best results:

  • Instant Garden – Get a lush, full look immediately.
  • Faster Growth – Plants bloom and establish quicker than seeds.
  • Less Maintenance – Mature plants require less care than seedlings, which need indoor setup and extra attention.
Is landscape fabric permeable, and does water drain through it?
  • Yes, our premium landscape fabric is designed to be permeable.
  • Water, air, and nutrients can pass through to nourish plant roots while keeping weeds at bay.
  • This makes it ideal for use with mulch or rocks without compromising drainage.
Do I need landscape fabric under mulch or rocks?
  • While not required, using landscape fabric under mulch or rocks helps prevent weeds and reduces maintenance.
  • The fabric acts as a barrier that blocks sunlight, preventing weed growth while allowing water to reach plant roots.
  • It also keeps mulch and rocks from sinking into the soil over time.

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