Last updated February 28, 2024
At Plant by Number, we strive for accuracy and satisfaction in every order. However, we understand that mistakes can happen. If you receive an incorrect live plant in your order, here is our policy to resolve the issue swiftly and to your satisfaction:
No Need for Returns:
Replacement or Refund:
Required Information for Processing:
To facilitate the process of issuing a replacement or refund, please provide the following information:
Additional Guidance:
Customer Support:
We apologize for any inconvenience caused by an incorrect plant shipment and appreciate your understanding and cooperation in allowing us to make it right. At Plant by Number, your satisfaction is our top priority, and we are committed to ensuring a positive experience for all our customers.
No. To provide the best pricing and streamlined shipping, all Spring Collection plants are sold as full packages and cannot be separated.
Installing your Garden Map is simple, but you will need landscape fabric pins or stakes to secure it properly.
To successfully install your Plant By Number Garden, you will need:
We recommend starting with mature plants for the best results:
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