Shipping Policy

Last updated February 29, 2024

At Plant by Number, we are committed to delivering the highest quality garden products directly to your doorstep. Our unique model integrates with the largest network of plant fulfillment centers across the U.S., ensuring a diverse selection of plants that meet our rigorous quality standards. Here’s what you need to know about our shipping process:

Fulfillment Process:

  • Garden Maps Fulfillment: All our Garden Maps are fulfilled through a dedicated third-party logistics company. This ensures that your Garden Maps are handled with care and arrive in pristine condition, ready to guide your gardening project.
  • Live Plant Shipping: Our live plants are sourced from specialized growers to guarantee the best quality. We are integrated with an extensive network of plant fulfillment centers, utilizing Plant Sentry™ to ensure shipping and order compliance. This system adheres to state and federal regulations, allowing us to deliver plants to every state in the continental U.S. efficiently and responsibly.

Diverse Grower Network:

  • Quality and Specialization: To provide the highest quality plants, we partner with growers who specialize in specific types of plants. This specialization ensures that each plant you receive is grown with expertise and care.
  • Varied Fulfillment Locations: Since our plants are sourced from specialized growers, your order may be fulfilled from multiple locations. This approach allows us to offer a wide variety of plants tailored to different geographical areas and growing conditions.

Shipping Times and Processing:

  • Processing Time: Most orders are processed and shipped within 5 – 7 business days or less from the time of your order.
  • Variable Shipping Times: Depending on your geographical location and the specific plants in your order, shipping times may vary. This is due to the logistical complexities of coordinating with various growers and fulfillment centers to meet state regulations and shipping compliance.

Receiving Your Order:

  • Deliveries: Given the diversity of our fulfillment network, it is possible that plants in a single order may arrive at different times. Additionally, your Garden Map will be shipped separately from the plants to ensure both components arrive in optimal condition.
  • Unified Experience: Despite the complexity of our fulfillment process, we strive to provide a seamless and satisfying customer experience. We coordinate closely with our network to ensure timely updates and transparent communication regarding your order status.

Pricing:

Due to the variety of products we offer, there are multiple policies that depend on the type of product purchased with Plant By Number:

Free shipping for all purchases with product value larger than $150, not including shipping costs. ✔

For garden maps with plants ✔
Free shipping ✔

For garden maps without plants ✔
Small & Medium: $9.99 ✔
Large: 14.99 ✔
XL: $19.99 ✔

Digital Blueprints
No shipping charge ✔

Example 1 (shipping charged)
If a customer adds 3 products to the cart with a value:

  • Small $35 + $9.99
  • Small $35 + $9.99
  • Medium $65 + $9.99
  • Total product value would be $135 + shipping $29.97 = $154.97

Example 2 (shipping not charged)

If a customer adds 3 products to the cart with a value:

  • Small $35 + $9.99
  • Meduim $65 + $9.99
  • Medium $65 + $9.99
  • Total product value would be $165 + free shipping = $165

We appreciate your understanding and patience as we work to deliver the best possible products for your gardening success. If you have any questions about your order or our shipping policy, please don’t hesitate to contact us.

 

FAQs

What do I get with a digital blueprint?

A digital blueprint is the layout in a .PDF format. If you are comfortable reading a scaled schematic and think you can handle the installation without the extra help, this option may be for you.

When I order a Garden Map, what do I get?

Garden Map is the design layout printed on our custom-made landscape fabric. Along with the printed fabric, you will receive installation instructions.

  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is this just a digital download of a landscape design template?

If you checked the “Digital Blueprint Only” box, then yes. If not, you will receive our actual Garden map, printed on our custom-made landscape fabric.

Should I start with seeds or plants?

Whether you should start your garden with seeds or mature plants depends on several factors, including your gardening goals, experience level, budget, and patience. If you have the option, we recommend you start with mature plants for several reasons:

  • Instant garden: When you start with mature plants, your garden looks established and full right from the beginning. If you’re planting trees or shrubs for shade or privacy, starting with mature plants can provide instant results.
  • Faster results: Mature plants typically produce flowers, fruits, or vegetables sooner than plants grown from seeds.
  • Less effort: Adult plants need less maintenance than seedlings. Additionally, starting from seeds often requires setting up indoor growing spaces with appropriate lighting, temperature control, and ventilation.
Are plants included?
  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is it possible to order just one or several plants included in a design?

We bundle plants to provide the best pricing possible, as well as to streamline shipping. Shipping live plants is expensive! This is why, for our Spring collection, all of the plants can only be sold as a package and can not be broken up.

Join our blooming community

Sign up below to be the first to learn about exclusive deals, discounts, and new collections!
We’ll also deliver the latest tips, trends, and gardening inspiration straight to your inbox.