Order Cancellation and Live Plant Return Policy

Last updated February 28, 2024

At Plant by Number, we strive to process and fulfill orders promptly to ensure that your gardening and landscaping projects can start without delay. Below is our policy regarding order cancellations and the return of live plants and Garden Maps.

Order Cancellation Policy:

  • Immediate Order Processing: Orders are processed and dispatched for fulfillment immediately upon completion of payment. This efficiency in our process means that the window for canceling an order is limited.
  • Garden Maps – Ready Made Collection: For Garden Maps in our ready-made collection, we can cancel the order without penalty, provided the cancellation request is made prior to the shipment of the product. Depending on the timing of the order, shipping may occur within a few hours to 48 hours after an order is received.
  • Live Plant Orders: Due to the nature of live plants and our commitment to their health and quality, we do not accept returns on live plants. The Garden Map component of your order can be returned in accordance with our Garden Map Return Policy.

Procedure for Canceling an Order:

  • Contact Us Immediately: If you need to cancel an order, please contact us at returns@pbndesign.com as quickly as possible.
  • Live Plant Orders: For orders that include live plants, our customer service representatives will work diligently to attempt to cancel your order. However, once an order has been placed for live plants and processed by our fulfillment centers, we cannot guarantee that the order can be canceled.
  • Cancellation Window: If the plant fulfillment centers have not begun processing your order, we can cancel the order at no penalty. If the plants have already been processed for delivery, we are unable to cancel the order.

Live Plant Return Policy:

  • No Returns on Delivered Plants: Once plants have been delivered, we do not accept returns due to the delicate nature of these items.
  • Damaged or Unhealthy Plants: If the plants arrive damaged or in poor health, please refer to our Plant Guarantee Policy. Required documentation includes photographs of the damaged or unhealthy plants, a copy of the order number, and receipt. Upon review, we will issue a new order and promptly send out replacement plants at no additional cost to you.

Important Notes:

  • Our policies are designed to ensure the fastest delivery of high-quality gardening and landscaping products to our customers. We appreciate your understanding and cooperation with our order cancellation and return processes.
  • For any questions or concerns regarding your order, cancellation requests, or the health of your delivered plants, please do not hesitate to reach out to our customer service team for assistance.

We value your business and are here to support your gardening and landscaping endeavors with our high-quality products and customer service.

 

FAQs

What do I receive if I select “Printed Fabric”?
  • You will receive a Garden Map, which is the design layout printed on our custom landscape fabric, along with installation instructions.
  • If you want plants to match your design, select “Printed Fabric + Plants”, and coordinating plants will be included.
  • If you select “Printed Fabric” (without plants), you will receive the printed fabric only, but no plants.
  • For fabric-only orders, a plant shopping card is provided to help you find the right plants at your nearest nursery or garden center.
What do I receive if I select “Digital Layout”?
  • You will receive a PDF file of the Digital Blueprint, which provides a scaled layout of the design.
  • You can view it on your device or print it at home.
  • If you’re comfortable reading schematics and handling installation on your own, this option is for you.
Is this just a digital download?
  • If you select “Digital Layout,” you will receive a PDF file of the design.
  • If you select “Printed Fabric,” you will receive a Garden Map printed on landscape fabric.
Are plants included?
  • If plants are available for the design you’re ordering, you will see an option for “Printed Fabric + Plants.”
  • When selected, the price updates to include both the printed fabric and coordinating plants.
  • You will be able to choose from various plant options before checkout.
Can I order just one or a few plants from a design?

No. To provide the best pricing and streamlined shipping, all Spring Collection plants are sold as full packages and cannot be separated.

How do I install the landscape fabric?

Installing your Garden Map is simple, but you will need landscape fabric pins or stakes to secure it properly.

  • Prepare the ground – Clear weeds and level the soil where you will lay the fabric.
  • Roll out the Garden Map – Position it in the selected area.
  • Secure with landscape fabric pins – Use one pin per 2-3 square feet for best results.
    • Recommended pins: 6-inch galvanized steel landscape staples.
    • Example: For a 50 sq. ft. garden, you will need about 20–25 pins.
  • Cut openings – Follow the printed design to cut openings for your plants.
  • Plant and cover – Place your plants, then cover the fabric with mulch or stones to hold moisture and enhance aesthetics.
What supplies do I need to complete a garden project?

To successfully install your Plant By Number Garden, you will need:

  • Plants – Use the recommended quantity and varieties listed in the product description.
  • Landscape fabric pins or stakes – Use one per 2-3 sq. ft. (e.g., 20–25 pins for a 50 sq. ft. design).
  • Mulch or stones – Cover the entire garden area (e.g., 280 sq. ft. of fabric = 280 sq. ft. of mulch or rock).
  • Edging (optional) – Define borders with stone, brick, or plastic edging for a polished look.
  • Garden tools – Shovel, rake, and scissors or a utility knife to cut the fabric.
Should I start with seeds or plants?

We recommend starting with mature plants for the best results:

  • Instant Garden – Get a lush, full look immediately.
  • Faster Growth – Plants bloom and establish quicker than seeds.
  • Less Maintenance – Mature plants require less care than seedlings, which need indoor setup and extra attention.
Is landscape fabric permeable, and does water drain through it?
  • Yes, our premium landscape fabric is designed to be permeable.
  • Water, air, and nutrients can pass through to nourish plant roots while keeping weeds at bay.
  • This makes it ideal for use with mulch or rocks without compromising drainage.
Do I need landscape fabric under mulch or rocks?
  • While not required, using landscape fabric under mulch or rocks helps prevent weeds and reduces maintenance.
  • The fabric acts as a barrier that blocks sunlight, preventing weed growth while allowing water to reach plant roots.
  • It also keeps mulch and rocks from sinking into the soil over time.

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