Garden Maps Return Policy and Guarantee

Last updated February 28, 2024

At Plant by Number, we stand behind the quality of our Garden Maps and want to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be situations where a return is necessary. Below you will find our return policy and guarantee for Garden Maps to help make any return process as smooth as possible.

Return Policy:

  • Eligibility for Returns: Garden Maps can be returned within 30 days of receipt. To be eligible for a return, the Garden Maps must be in their original packaging, unopened, and unaltered.
  • Restocking Fee: Returns are subject to a 25% restocking fee. This fee can be issued as a credit back to the original form of payment or as a site credit/gift card, depending on the customer’s preference.
  • Return Postage: The cost of return postage is the responsibility of the customer. We recommend using a trackable shipping service to ensure the return reaches us.

Defective or Incorrect Items:

  • No Return Needed: If you receive a defective item or if you received an incorrect design, there is no need to return the item. Simply provide images of the Garden Map showing the defect or the incorrect design, along with a copy of the order number and receipt.
  • Prompt Resolution: Upon verification, we will issue a new order and send out the correct or replacement Garden Map promptly, at no additional cost to you.

Return Processing Times:

  • Inspection and Processing: Please note that returns processing times may vary. Each return is inspected prior to restocking to ensure it meets our return policy criteria.
  • Credit Issuance: Once inspected and approved, the credit to the original form of payment typically takes place within 5 – 7 business days. Please be aware that different credit card companies and banks may have varying timelines for processing the credit.

Important Notes:

  • Used or Altered Maps: If the Garden Maps have been removed from their packaging or used prior to return, we are unable to accept them back due to the nature of the product.
  • Customer Satisfaction: Our goal is to ensure your complete satisfaction with our products. If you have any questions or concerns regarding your order or the return process, please don’t hesitate to contact our customer service team for assistance.

We appreciate your understanding and adherence to our return policy and guarantee. We look forward to serving you and providing you with quality Garden Maps for your landscaping projects.

 

FAQs

What do I get with a digital blueprint?

A digital blueprint is the layout in a .PDF format. If you are comfortable reading a scaled schematic and think you can handle the installation without the extra help, this option may be for you.

When I order a Garden Map, what do I get?

Garden Map is the design layout printed on our custom-made landscape fabric. Along with the printed fabric, you will receive installation instructions.

  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is this just a digital download of a landscape design template?

If you checked the “Digital Blueprint Only” box, then yes. If not, you will receive our actual Garden map, printed on our custom-made landscape fabric.

Should I start with seeds or plants?

Whether you should start your garden with seeds or mature plants depends on several factors, including your gardening goals, experience level, budget, and patience. If you have the option, we recommend you start with mature plants for several reasons:

  • Instant garden: When you start with mature plants, your garden looks established and full right from the beginning. If you’re planting trees or shrubs for shade or privacy, starting with mature plants can provide instant results.
  • Faster results: Mature plants typically produce flowers, fruits, or vegetables sooner than plants grown from seeds.
  • Less effort: Adult plants need less maintenance than seedlings. Additionally, starting from seeds often requires setting up indoor growing spaces with appropriate lighting, temperature control, and ventilation.
Are plants included?
  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is it possible to order just one or several plants included in a design?

We bundle plants to provide the best pricing possible, as well as to streamline shipping. Shipping live plants is expensive! This is why, for our Spring collection, all of the plants can only be sold as a package and can not be broken up.

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