Plant Guarantee Policy

Last updated February 28, 2024

At Plant by Number, we are dedicated to delivering high-quality, healthy plants directly to your doorstep. We understand the significance of receiving live plants in pristine condition to ensure the success of your gardening endeavors. While we employ every measure to guarantee your plants arrive in optimal condition, shipping live plants can sometimes lead to unforeseen issues.

Guarantee Coverage:

Our guarantee specifically covers the health and condition of our plants upon their arrival. We ensure that your plants will arrive healthy and undamaged, ready to be a part of your garden.

Understanding Cosmetic Damage:

We recognize that during transit, some plants may experience minor cosmetic leaf damage, such as slight bruising or bending. It’s important to note that this type of cosmetic damage is generally superficial and does not affect the overall health or growth potential of your plants. Our guarantee focuses on significant damage that impacts the plant’s ability to survive and thrive in your garden.

What To Do If You Receive a Damaged or Unhealthy Plant:

Photograph the Plant: Please inspect your plants carefully upon receipt. If you observe any significant damage or signs of poor health, take clear photos of the plant and its packaging for documentation.

Save Your Delivery Confirmation: Keep a copy of the delivery confirmation tracking number. This is essential for verifying the delivery details of your order.

Contact Us Promptly: Should your plants arrive in a condition that you believe will affect their survival, contact us within 48 hours of delivery. Provide your photographs, a description of the issue, and your delivery confirmation tracking number to our support team via email at [support email address] or through our website’s contact form.

Resolution:

After receiving your claim, our team will review the provided information and evaluate the condition of your plants. If it is determined that your plants arrived significantly damaged or in poor health, we will offer a replacement or refund for the affected plants. We aim to address any concerns quickly and to your satisfaction, ensuring a positive outcome for your gardening project.

Limitations:

Our plant guarantee covers issues up to the point of delivery. Given the numerous external factors beyond our control once the plants are delivered (such as planting conditions, weather, and care), we cannot guarantee the plant’s survival beyond their arrival.

Questions & Assistance:

For any questions about our Plant Guarantee Policy or for assistance with your order, please don’t hesitate to reach out. We’re here to support you through every step of your gardening journey.

 

FAQs

What do I get with a digital blueprint?

A digital blueprint is the layout in a .PDF format. If you are comfortable reading a scaled schematic and think you can handle the installation without the extra help, this option may be for you.

When I order a Garden Map, what do I get?

Garden Map is the design layout printed on our custom-made landscape fabric. Along with the printed fabric, you will receive installation instructions.

  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is this just a digital download of a landscape design template?

If you checked the “Digital Blueprint Only” box, then yes. If not, you will receive our actual Garden map, printed on our custom-made landscape fabric.

Should I start with seeds or plants?

Whether you should start your garden with seeds or mature plants depends on several factors, including your gardening goals, experience level, budget, and patience. If you have the option, we recommend you start with mature plants for several reasons:

  • Instant garden: When you start with mature plants, your garden looks established and full right from the beginning. If you’re planting trees or shrubs for shade or privacy, starting with mature plants can provide instant results.
  • Faster results: Mature plants typically produce flowers, fruits, or vegetables sooner than plants grown from seeds.
  • Less effort: Adult plants need less maintenance than seedlings. Additionally, starting from seeds often requires setting up indoor growing spaces with appropriate lighting, temperature control, and ventilation.
Are plants included?
  • If you order a design from our Limited Collection and choose the option “Garden Map + Plants”, you will receive plants with your order. If you choose the option “Garden Map only”, you will receive the design printed on landscaping fabric, but no plants.
  • If you order a design from our Ready Made or Modular collections, you will only receive the design printed on landscaping fabric. These two collections do not include plants; however, you will receive a plant shopping card to help you find everything you need in the closest plant nursery or garden center.
Is it possible to order just one or several plants included in a design?

We bundle plants to provide the best pricing possible, as well as to streamline shipping. Shipping live plants is expensive! This is why, for our Spring collection, all of the plants can only be sold as a package and can not be broken up.

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